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To save as a PDF, click "Print" and select "Save as PDF" or "Print to PDF" from the Destination dropdown. On a mobile device, click the "Share" button, then choose "Print" and "Save as PDF".
"A terrific collection full of insights that will engage specialists, students, and the general reader alike. Although the authors do not claim to have discovered hidden work, they bring its analysis up to date for the twenty-first century's networked and globalized world of work. They draw attention to the many forms of invisibility—where work is hidden from consumers, managers, and workers themselves—and degrees of obscurity. Drawing on a range of disciplines and vivid ethnographic studies that criss-cross the globe and sectors of employment, the authors document the centrality and ubiquity of invisible labor. The emphasis on race and ethnicity with respect to the service sector in the U.S. is particularly welcome. A focus on formal employment relations strengthens the argument, which is further enhanced by a succinct editorial introduction and conclusion, which provide an overarching analytical framework linking the diverse empirical chapters. Resonating with our everyday experiences of life, this is a lively and thought-provoking volume."—Miriam Glucksmann, Emeritus Professor of Sociology, University of Essex